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Название: Incident Management for Operations
Автор: Rob Schnepp, Ron Vidal, Chris Hawley
Издательство: O'Reilly Media
Год: 2017
Страниц: 174
Формат: True PDF
Размер: 14 Mb
Язык: English
Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation.