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- Дата: 28-06-2023, 19:18
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
Автор: David Billouz, Akshay Anand, Rajiv Dua, Mark Smalley
Издательство: BCS, The Chartered Institute for IT
Год: 2023
Страниц: 352
Язык: английский
Формат: epub (true)
Размер: 10.2 MB
ITSM Value Streams is a comprehensive guide to organizations on how to effectively utilize IT services to achieve business outcomes. It emphasizes the importance of understanding the value streams that flow through an organization and how IT services can be configured and applied to co-create value between IT service providers and consumers. The book provides practical insights on how to identify and eliminate anti-patterns, while introducing ways of working that reduce waste and frustration. By focusing on the bigger picture and providing fast feedback, teams are able to improve their work and contribute to the overall success of the organization. Over the years, software development teams have adopted the principles of Agile and development operations (DevOps), empowering them to build faster and with greater quality. The shift to the cloud and on-demand infrastructure gave access to agile environments. This culture has forced the service management team to provide support to access requirements, review changes, fix incidents and run the help desk to operate at high velocity focusing on speed to provide value. Speed is a critical element of high-velocity teams.