Название: Mastering Knowledge Management Using Microsoft Technologies: Secrets to Leveraging Microsoft 365 and Becoming a Knowledge Management Guru
Автор: Tori Reddy Dodla
Издательство: Apress
Год: 2024
Страниц: 265
Язык: английский
Формат: pdf
Размер: 10.1 MB

For companies and individuals already using Microsoft365 and other Microsoft technologies, this book is designed to reveal how to fully utilize these platforms for effective Knowledge Management without needing to rely on additional third-party tools. It addresses a common issue where organizations find themselves with overlapping technology capabilities for managing knowledge. This situation arises because many companies are not fully aware of the capabilities they already possess within their existing Microsoft tools. Knowledge management firms capitalize on this gap by offering white-labeled, branded applications with user-friendly interfaces, selling them to companies that could achieve the same results with what they already own, if only they knew how to use them properly. By mastering the use of Microsoft technologies for Knowledge Management, organizations can save significant amounts of money that would otherwise be spent on unnecessary external solutions.

Whether your objective is to optimize Knowledge Management processes or align these tools with your organization's business processes, this book is designed to serve as a valuable resource, offering practical guidance and strategies to empower your endeavors. By the end of this book, readers will be equipped with the knowledge and skills necessary to make informed decisions regarding the utilization of Microsoft technologies for Knowledge Management and organizational design.

Dynamics 365 Customer Service knowledge base and Customer Insights are two integral components of Microsoft’s Dynamics 365 suite, designed to enhance external customer service experiences through efficient information management and deep customer understanding. The knowledge base within Dynamics 365 Customer Service is a powerful tool for creating, managing, and sharing knowledge articles.

Microsoft Power Apps is a part of Microsoft’s Power Platform and enables users to quickly create applications without the need for professional coding skills. With its intuitive design interface and pre-built templates, Power Apps allows users to seamlessly integrate and manipulate data from various online and on-premises data sources, including SharePoint, Excel, Office 365, SQL Server, and more. It empowers business analysts, developers, and nontechnical users alike to innovate and solve complex problems by building custom apps that work across mobile devices and web browsers, enhancing productivity and operational efficiency. Using Power Apps for knowledge management offers several benefits, and significantly enhances how organizations capture, store, and share knowledge.

What You Will Learn:
The components of a Microsoft Knowledge Base
How PowerPlatfom can support Knowledge Management activities
How Microsoft tools fit into the Knowledge Management Landscape
How to integrate AI using Microsoft Co-Pilot

Who This Book Is For:
Chief Technology Officers, Chief Information Officers, Chief Knowledge Officers, Chief Digital Officers, Directors of Knowledge Management, Knowledge Managers, SharePoint Administrators, Digital Transformation Consultants.